The cornerstones of PatientStar's world-class call center services are Talent, Training, and Technology. Take our proprietary agent recruiting and training process combined with an industry-leading global telephony infrastructure, and you have a solution for your most difficult communication logistics challenges.
We combine our fully configurable inbound and outbound call handling system with our world-class global telephony infrastructure and call handling system to provide you with service particularly suited to your company and your specific project needs. Our configurable system also allows us to provide multiple pricing options (including pay for performance, variable pricing, and zero startup pricing models) while not sacrificing core features such as our fully configurable phone trees with professional voice-overs.
Our customized staffing model allows us to provide a variety of skills, from traditional CSAs to PhDs and medical doctors. More than 200 nurses, social workers, and other medical and CSA professionals worldwide are available for your projects. In addition, due to a proprietary recruitment, training, and onboarding technology that can process several hundred resumes per week, we are equipped for rapid ramp up for specialized or “rescue” projects. Also because of this flexible deployment model, we are able to handle both small and very large projects with equal ease.
Integration with the vast array of communication modalities, from tried and true methods like fax and physical mail, to cutting-edge technologies such as SMS, IVRS, automated voice broadcast, and mobile/iPad apps. Our IVR technology can handle simple or complex front-end IVR options. Our call center can leverage call forwarding, warm transfer, and cold transfer options depending on your project needs. Our survey/questionnaire technology is integrated in our suite of software options, or can be integrated with your or a third-party system, including Click-to-Call capability. Your technology options are limited only by your imagination.
Our software suite was designed from the first line of code with an eye to be an Enterprise-level fully integrated global platform. This, along with our call center talent, allows us to begin projects in over 20 core projects immediately, and other languages with reasonable lead time. Because we are truly global, we can provide 24/7 phone coverage with live answer rates that far exceed industry standards. We are able to acquire and configure TFNs and PSTNs in more than 100 countries. On top of it all, you will be able to use our real-time global call center data portals so you know what is happening anytime and anywhere, on your laptop or mobile device.