Our software and database development is done 100% in-house on Enterprise-level development tools in ASP.NET and Microsoft SQL Server, while our mobile apps are developed using modern tools that allow for cross-platform development. All of our software is supported by a full spectrum in-house specification/development/QA/validation team to ensure that we deliver top quality custom software that is robust and secure. Because all of this is done in-house, we can leverage short-cycle Agile development capabilities for urgent products. We also can customize the look and feel of our software to match your company or project branding.
We feature multi-modal communications/telephony modules such as SMS/text messaging, IVRS, voice broadcast, inbound/outbound live voice telephony, web, and mobile/iPad apps. On the back end, we also have collaboration environment modules with features such as document management with version control, wikis/knowledge base management, forums, automated alerts/notifications, group calendars, project/task management tools, custom portals with configurable users, and other user community modalities. For your metrics needs, we have database/portal/data management modules, reporting modules, and workflow/business process automation modules.
With datacenters in the Americas, Europe, and Asia-Pacific regions and multi-lingual application development (including “2-bit” Unicode characters both in software and text messaging) we are truly the premier global call center in the industry. We provide rapid global datacenter/server/application development for special projects and hub-and-spoke or country/region contained deployment options to further fit your project needs.
Compliance, Privacy, & Security
Our software and processes are compliant with HHS/HIPAA, FDA/GCP, EU Directives, Safe Harbor, and other country-specific requirements hand-in-hand with fully developed Global Privacy & Data Security Policies and Procedures. Because we use SSAE 16 (formally SAS 70 Type II) compliant datacenters, hardware firewalls, intrusion detection, and network monitoring for data protection, along with strong database encryption and strong application user credentials, we have the most “buttoned-up” software in the industry.